Privacy Policy — EdgeBPO

We collect only the information required to deliver our BPO and outsourcing services effectively. This may include contact information (name, email address, phone number), company and billing details, and service-related data such as project files, call recordings, tickets, or operational transcripts. We may also collect limited technical data (IP address, browser type, device information) for security, fraud prevention, and analytics purposes.

Information is used to deliver and manage outsourcing services, operate and administer client accounts, process payments, provide customer support, improve service quality, maintain platform security, and comply with legal and regulatory obligations. Data is never used for purposes beyond those described in this policy.

EdgeBPO does not sell personal data. We may share information with vetted subprocessors and trusted service providers (such as cloud hosting, analytics, or payment processing partners) strictly under contractual confidentiality and security obligations. Data may also be disclosed where required by law, regulation, or lawful government request.

Our website uses cookies and similar technologies to ensure functionality, enhance user experience, remember preferences, and analyze website usage. Users can manage cookie settings through their browser and opt out of non-essential tracking where available.

We implement industry-standard administrative, technical, and organizational safeguards, including encryption in transit and at rest, role-based access controls, regular security audits, and employee confidentiality training. While no system is completely secure, EdgeBPO maintains incident-response procedures and will notify affected parties of any data breach as required by applicable law.

Data is retained only for as long as necessary to fulfill contractual obligations, comply with legal requirements, and resolve disputes. Retention periods vary based on data type, regulatory requirements, and client agreements.

Depending on your jurisdiction, you may have rights to access, correct, export, restrict, or delete your personal data, as well as the right to object to certain processing activities. Requests can be submitted using the contact details below and will be handled in accordance with applicable laws.

For privacy-related inquiries, data subject requests, or compliance questions, please contact our Privacy Team at: info@edgebpo.com