Terms of Service

EdgeBPO provides comprehensive business process outsourcing (BPO) and managed services, including but not limited to customer support, technical support, data processing, back-office operations, HR outsourcing, lead generation, social media management, and administrative support. Services are delivered according to approved proposals, service agreements, or statements of work (SOWs) and may be customized to meet enterprise-scale operational requirements.

Clients are responsible for providing accurate, complete, and timely information, system access, documentation, and approvals required for service delivery. Clients must ensure that all instructions, data, and materials comply with applicable U.S. and international laws. Delays or disruptions caused by incomplete or inaccurate inputs may impact service timelines and performance benchmarks.

Service fees are structured according to the agreed pricing model, including hourly, per-agent, per-task, or monthly retainer arrangements. Invoices are issued based on contractual terms and must be paid within the agreed payment period. Late payments may result in service suspension, interest charges, or contract termination. Third-party tools, licenses, or software subscriptions required for service execution may be billed separately.

EdgeBPO maintains strict confidentiality and data protection standards aligned with enterprise security expectations. All client data, credentials, documentation, and personal information are handled securely and accessed only by authorized personnel. EdgeBPO does not disclose client information to third parties without written authorization unless required by law. Both parties agree to implement industry-standard administrative, technical, and physical safeguards.

EdgeBPO operates in compliance with applicable data protection and privacy regulations, including GDPR, U.S. data protection laws, and relevant international standards. Clients confirm that all data shared with EdgeBPO has been lawfully collected and that they possess the necessary rights and consents to outsource data processing activities.

Service performance metrics, response times, availability commitments, and quality standards are defined in the applicable Service Level Agreement (SLA) or Statement of Work. While EdgeBPO commits to commercially reasonable efforts to meet agreed service levels, performance may be impacted by force majeure events, third-party outages, or client-side system failures beyond EdgeBPO’s control.

All materials, data, documentation, trademarks, and intellectual property provided by the client remain the exclusive property of the client. Deliverables developed by EdgeBPO in the course of service delivery shall become the client’s property upon full payment, unless otherwise specified in a written agreement.

To the maximum extent permitted by law, EdgeBPO shall not be liable for indirect, incidental, consequential, or special damages, including loss of revenue, business interruption, or reputational harm. EdgeBPO’s total liability for direct damages shall not exceed the fees paid for services during the thirty (30) days preceding the claim.

Either party may terminate services in accordance with the notice provisions defined in the applicable agreement. EdgeBPO reserves the right to terminate services immediately in cases of non-payment, breach of contract, misconduct, or unlawful activities. Upon termination, client data will be returned or securely deleted in accordance with contractual and legal requirements.

For questions regarding these Terms of Service, compliance matters, or contractual inquiries, please contact EdgeBPO at info@edgebpo.com.